Help centre

Yes. A service happens at a home and a home belongs to somebody, so we need to know whose home we are sending a person to.

Browsing the rent market needs no account at all — you can search, filter and read every listing while signed out.

Your address. Everything else follows from it: which region you are in, which operators can reach you, the tax that applies, and the price — which appears as soon as we know where you are.

Not when you book. We authorise your card, which places a hold, and take the money once the work is actually done.

If the work does not happen, the hold is released. You are never charged for a visit that did not take place.

Yes, from the booking itself. Cancelling before an operator is on the way costs nothing.

If you need a different time, change the booking rather than cancelling and starting again — it keeps the same price and the same operator wherever we can.

Yes. Every price on Vuhom is the whole price — our fee is inside the number, not added at the end. Only government tax is shown separately, because it is not ours.

If a price changes after you have seen it, we tell you why before anything is charged.

For most services, from the size of your home and how long the work takes.

For heavy lifting we work out the crew and the time ourselves — from the item, the floor, the lift and the stairs. You should never have to guess how many movers a sofa needs, and a heavier job takes more people rather than longer.

Whatever we work out is shown as a sentence with its reasons, and you can change it.

The operator proposes the change and you approve it before any extra work starts. Nothing is added to your bill without you agreeing to it first.

Ask through the booking or through support. A refund goes back to the card that paid, and we tell you the amount and the reason in writing.

Where a card has only been authorised and not yet charged, there is nothing to refund — the hold is simply released.

A sublet is someone away for a while; their lease stays theirs and it ends when they come back.

A lease assignment is someone leaving for good and handing you the lease itself. The landlord has to agree, and afterwards you are the tenant.

A room in a shared home means somebody already lives there. Who they are matters as much as what the room is, which is why those listings ask different questions.

You see the area a place is in, never a pin on a door. The exact address is released when a booking is confirmed.

It protects the person living there — and it protects you in the same way when you are the one with a place listed.

In Ontario, a landlord may ask for a rent deposit — at most one rent period, applied to your last month — and almost nothing else. Damage deposits, key deposits beyond the actual cost of the key, and pet deposits are not lawful there.

The rules differ by province, so the listing tells you what may be asked for where the place actually is.

Toronto and the surrounding region, Metro Vancouver, and Ottawa–Gatineau are live for renting today. Greater Montréal and Québec City are planned.

Coverage is per business line: a place can be live for renting and not yet for services, and the site says which rather than quietly returning nothing.

It buys two things: your listings publish straight away instead of waiting in a review queue, and somebody deciding whether to let you into their home can see that a check was done.

It is optional. The photographs go to the identity service we use, not to us — we are told the answer and never shown the document.

Never. Vuhom does not take, copy or store keys to anybody’s home under any arrangement.

If you cannot be there, you can arrange access directly with the operator for that visit, and it is recorded on the booking.

People and small firms we have checked — identity, and the licences and insurance their trade requires. Their rating comes from work done through Vuhom, not from anywhere else.

You can see everything we hold, export it, and ask us to delete it, from your account page. The privacy policy says what we keep after a deletion and why — mostly records the law requires us to keep.

At the operator app, with the same email address as everybody else. Being an operator is something added to your account, not a separate login.

No. Declining work costs you nothing and never affects what you are offered next. A marketplace that punishes a decline is a marketplace where people accept jobs they should not.

Write to us. There is no self-serve sign-up yet, and we would rather say so than put up a form that collects addresses into nothing.